TrustRadius Insights
Verizon Connect's monitoring system has provided users with the ability to track all their equipment, including vehicles and non-powered …
Starting at $40 per vehicle/per month
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What is Verizon Connect?
Verizon offers a fleet management platform in Verizon Connect, emphasizing asset tracking and GPS, clear maps and route optimization, and fleet KPI tracking.
Recent Reviews
Reviewer Pros & Cons
Pricing
Verizon Connect
$40.00
Cloud
per vehicle/per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.verizonconnect.com/solution…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
- FAQs
What is Verizon Connect?
Verizon Connect helps users track vehicles in the field, improve fleet operations, increase worker productivity and encourage safer driving with Verizon Connect fleet management solutions. Users can choose from a range of customizable GPS tracking solutions that offer dashboards, reports and alerts.
It enables users to:
Asset Tracking
Verizon Connect includes asset tracking solutions that enables the monitoring of valuable assets, and tracks their maintenance to extend the life of assets.
Field Service Management
It enables users to:
- See driver and vehicle location in near real-time
- Track driver behavior like speeding, idling and harsh driving
- Reduce costs for vehicle maintenance and fuel consumption
- Improve dispatch, routing and visibility
Asset Tracking
Verizon Connect includes asset tracking solutions that enables the monitoring of valuable assets, and tracks their maintenance to extend the life of assets.
Field Service Management
With Reveal Field, users can manage and dispatch jobs on a drag-and-drop calendar, provide ETA's to customers and have techs provide job status through a mobile app.
Verizon Connect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Verizon offers a fleet management platform in Verizon Connect, emphasizing asset tracking and GPS, clear maps and route optimization, and fleet KPI tracking.
Reviewers rate Support Rating highest, with a score of 8.
The most common users of Verizon Connect are from Small Businesses (1-50 employees).
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(30)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Verizon Connect's monitoring system has provided users with the ability to track all their equipment, including vehicles and non-powered assets. The online interface offered by Verizon Connect has made equipment tracking simple and efficient, allowing users to monitor their assets directly connected to the engine. For drivers, the app provided by Verizon Connect has been useful in tracking hours and breaks as required by the Department of Transportation.
However, some users have experienced issues with cameras and trackers frequently going offline, which has required multiple visits from third-party technicians to fix. In addition, the trackers have been inconsistent in providing updates, with some vehicles not providing updates for days to weeks. These challenges have led to frustration among users, particularly due to Verizon Connect's lack of responsive customer service and long response times. Some users have even had to cancel their contracts due to the system not working consistently, which has necessitated finding another system and re-outfitting their vehicles.
Despite these difficulties, there have been positive experiences reported by other users. The ability to track vehicle locations for safety purposes has been a key focus for some, helping them ensure the well-being of their drivers and assets. Verizon Connect has also been utilized in improving operational efficiency by quickly locating installers for customer calls and avoiding unnecessary trips. In addition, the software has allowed users to track employees' trips, monitor speed, and account for stops and breaks using the installed units in their vehicles.
In logistics, customer service, and service technician departments, Verizon Connect's live map tracking and asset tracking features have been employed to great effect. Managers find the live map tracking feature helpful in monitoring vehicles and drivers while also updating them on real-time traffic conditions. The software has also proven instrumental in proactively maintaining and updating fleets across multiple business locations.
For field staff who are mobile, Verizon Connect's ability to better manage work assignments and ensure consistent movement has been highly beneficial. Furthermore, the software has played a crucial role in managing field staff and ensuring their presence at job sites. Additionally, some users have highlighted the importance of monitoring temperatures inside food delivery vehicles to ensure compliance and food safety.
While there have been mixed experiences with Verizon Connect's customer service and system reliability, the product has provided valuable solutions for tracking equipment, improving operational efficiency, and enhancing safety measures.
User-Friendly Interface: Several users have praised the online interface of the tracking system, stating that it is user-friendly and easy to navigate. They appreciate the simplicity of the app's navigation and find the hardware setup and installation process straightforward.
Efficient GPS Tracking: Many reviewers have mentioned that the web interface provided by the tracking system efficiently performs tasks related to GPS location tracking, route planning, and generating travel and distance reports. It meets their expectations in terms of functionality and helps them monitor their fleet effectively.
Real-Time Tracking: The real-time tracking feature offered by the system has been highly appreciated by users. It allows them to monitor the location of their vehicles or installers in real time, enabling efficient job assignments based on proximity.
Cumbersome Installation Process: Users have consistently found the installation process of the product to be cumbersome and inconvenient. They have expressed frustration with the complexities involved, which has resulted in a time-consuming and challenging experience.
Connectivity Issues: Some users have reported experiencing connectivity issues with the product. This lack of connectivity has caused inconvenience and hindered the overall functionality of the product. Users have mentioned difficulties in establishing stable connections, leading to disruptions in their usage.
Lack of Customer Support: Several users have expressed dissatisfaction with the customer support provided by the company. They feel that the support team is unhelpful and lacks knowledge about the product. Users have encountered challenges when seeking assistance or resolving issues, which has further compounded their frustrations.
Based on user reviews, users recommend the following for Verizon Connect Fleet Tracking & Management:
- Conduct thorough research on other software options and their integration capabilities. Review all available options and understand the required features and reports.
- Ensure technical expertise by having someone on the team who can troubleshoot and install GPS devices.
- Utilize training resources available on the Verizon Connect website, including watching training videos to understand the setup process.
While some users highly recommend Verizon Connect for its ease of use, reliable system, and great support team, others do not recommend it due to issues with support, inefficiency in certain aspects, reliability problems, and lack of compliance. Therefore, it is recommended to consider these varying perspectives when evaluating this software solution.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
April 29, 2023
Buggy Software and extremely poor (worst of any vendor I've used) customer and account support
Score 1 out of 10
Vetted Review
Verified User
Verizon our fleet management provider
- GPS tracking
- Customer service
- Account management
- Product support
- Product training
- Product design
- Software
- none
- Extremely negative impact and ROI as the time trying to get support kills any product benefit
January 26, 2023
Software and Hardware issues... And HORRIBLE customer service
Score 1 out of 10
Vetted Review
Verified User
I have a total of 9x vehicle cameras/trackers and 3x non-powered assets for my firm from Verizon Connect Reveal.
I have had this service for less than 6 months; the first 1-2 months, everything seemed to function correctly, tracking and camera alerts.
The past 3-4 months have been a complete nightmare. The cameras will go offline constantly - We have had 3rd party techs (sent by Verizon) out multiple times to "fix" them... They just power them down and re-install and reset. This works for 1-2 weeks and then they go back offline.
The trackers, over the past month, will no longer work consistently, some of the vehicles will not provided updates for days to weeks.
The biggest issue I have with all of this is Verizon Connect/Reveals COMPLETE lack of customer service. As soon as these issues started, I reached out... in my experience, it would take weeks to get even a response from the Repair Department.
My "Customer Service Managers" that were assigned (2x of them) have still not responded - in my experience, I have emailed them each 10+ times to date, and literally no response in any way, shape, or form.
My Verizon Business Rep has been the only help; she continues to submit requests to management, escalation requests, customer support, and other departments to get some type of answer. However, many times, when I get responses from this, they are generic and do not fix the issue.
In my experience, I have also never been offered any type of credit/assistance with a service that I pay north of $ 300 a month for and have been able to actually use less than 50%... I am at my wit's end and EXTREMELY disappointed with the service, and the complete lack of support... I realize now I should have done more reading online, seeing a lot of other firms having similar issues.
It looked like a great system; it checked all the boxes for what we needed - But considering it doesn't work over half the time, I feel I am now being forced to figure out how to cancel/terminate my contract and now invest time into finding another system, and having all my vehicles brought back in and re-outfitted.
- Simple hardware setup
- Simple installation
- Good web interface
- Lack of connectivity
- Lack of hardware updates
- Lack of any customer support
- Lack of knowledge of their own system (in my opinion, techs frequently had no idea what was causing the current issues)
- Inconsistent service
- Fleet Maintenance
- Fleet Tracking
- Asset Tracking
- Geofence Alerts
- Driver Safety Alerts
- Negative impact with the amount the system has been down since installation, it has provided little to no consistent feedback on our vehicle and equipment locations.
- Negative impact with time needed to troubleshoot, schedule with techs and lack of function.
- Negative impact with the amount we have paid to date with a less than 50% use of the service.
- Negative impact where we now have to find another service that will work.
Verizon Connect Reveal seemed to have all the services rolled into one nice package, and a reasonable price.
If everything worked 95% percent of the time, it would work exactly as we needed.
We were looking for fleet tracking, vehicle maintenance scheduling, vehicle tracking, driver safety tracking with AI alerts (smoking, distraction, tailgating, etc.), geofencing, and tracking for our non-powered assets (heavy equipment), all with an online and mobile interface.
This system would hit all those marks and more - IF it worked... In my experience, the problem is it only works part of the time.
In my experience, trackers will go days and weeks with no updates, the camera systems will go offline on a weekly basis (in order to reset, you have to take 2x screws out of the camera, remove from the windshield dock, let it discharge for 30 minutes, and then re-install...) and our non-powered asset trackers are going weeks on end with no reporting... The exact opposite of what is needed from this system.
If everything worked 95% percent of the time, it would work exactly as we needed.
We were looking for fleet tracking, vehicle maintenance scheduling, vehicle tracking, driver safety tracking with AI alerts (smoking, distraction, tailgating, etc.), geofencing, and tracking for our non-powered assets (heavy equipment), all with an online and mobile interface.
This system would hit all those marks and more - IF it worked... In my experience, the problem is it only works part of the time.
In my experience, trackers will go days and weeks with no updates, the camera systems will go offline on a weekly basis (in order to reset, you have to take 2x screws out of the camera, remove from the windshield dock, let it discharge for 30 minutes, and then re-install...) and our non-powered asset trackers are going weeks on end with no reporting... The exact opposite of what is needed from this system.
October 26, 2022
Verizon Connect great visualization, difficult to install
Verizon connect was able to track all equipment with a monitoring system directly connected to the engine. It was very good when the new ELD mandate was started in 2017. It was able to track all equipment through an online interface and made the tracking simple. The app for the drivers helped them track hours and breaks as required by DOT.
- Online interface
- Tracking
- Ease of app use
- Installation of product
- Implementation of product
- Training for app
- GPS tracing
- ELD logging
- easy to use app
- It is expensive and has long contracts
- Great tracking and cannot be removed by driver
- Cumbersome to install
- Motive (previously KeepTruckin)
Verizon is more precise with GPS, but the easy installation and quick onboarding make Motive the winner. Verizon connect has better accuracy and less chance of removal, but the interface set up take away from its ease of use. Motive is easily installed and can be transferred between vehicles that Verizon connect cannot.
We currently use Verizon Connect for very limited purposes. Our primary use is monitoring temperatures inside food delivery vehicles. This allows us to accurately track food product temperatures through production, storage, transport, storage, and dispense. Without this we would be lacking important compliance information, but more importantly, we would have a significant blind spot in food safety.
- Transit temperature monitoring - Verizon Connect allows us to fill in previously missing temperature information for food products in transit.
- Vehicle location monitoring - While not our primary goal, we are able to use Verizon Connect to see if any of our vehicles has stopped for an excessive amount of time. This helps us ensure safety of our vehicle drivers.
- Web Interface - For some time, the web interface of Verizon Connect has failed to load.
- Ownership change - We started using Telogis a couple years ago, soon after it became Verizon Connect. It makes sense a carrier would want to leverage this type of service since it requires data plans, but it has caused the product we contractually purchased to change after we signed.
- End to end food safety - We are now able to see the storage temperature of food products from our production facility, to transit, to remote locations.
- Vehicle visibility - Verizon Connect allows us to see if any of our vehicles has gone off course or stopped unexpectedly, which increases employee safety.
When we started using Telogis (before it became Verizon Connect), it seemed to be a rare service that provided mobile temperature monitoring that was not affiliated with a major cell carrier. While it meets the basic needs we have for it, it feels more like a cellular service salesperson. Most of the additional features amount to surveillance of employees, which we are not interested in.